Frequently Asked Questions
Good questions.
Clear answers.
Everything you need to know about freight and parcel post-audits, recovering overcharges, and working with TAN.
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Wondering where the savings come from?We help uncover billing errors, pursue refunds, and strengthen carrier accountability—without disrupting your shipping operations.
The Details
What would you like to know?
Explore the questions we hear most often from transportation and finance teams.
How do you get paid?
We work on a contingency basis. You only pay when money is recovered. If we don’t find errors, there is no fee. Our success is directly tied to yours.
How much can we expect to recover?
Most clients recover between 2–6% of freight spend once a proper post-audit process is in place. Parcel recoveries can be higher, with many clients recovering 10–15% of parcel spend. Actual results depend on volume, carriers, contracts, and how long errors have gone unchecked.
How much work is required from our team?
Very little. We typically need invoice access or data feeds, carrier contracts, and a point of contact for setup. After that, the process runs in the background while your team continues to ship and pay carriers as usual.
Will this disrupt our operations?
No. Our process is post-payment. You do not need to change how you ship, rate, or pay carriers.
Is our data secure?
We treat client data as confidential and use secure systems and processes. Your data is used only for audit and recovery purposes.
Why not just use software?
Software can flag issues. It cannot interpret contracts, negotiate disputes, or adapt to carrier behavior. Recovery often requires contract knowledge, legal awareness, carrier experience, and documentation strategy.
How long does it take to see results?
Many clients begin seeing recoveries within the first 30–60 days, especially when historical data is included. Ongoing audits continue to generate monthly recoveries.
What carriers do you work with?
We audit LTL carriers, Truckload providers, Air and Ocean freight, and UPS, FedEx, and other parcel carriers. Carrier size doesn’t matter—errors exist everywhere.
Still Have Questions?
Let's talk about your transportation spend.
Tell us about your freight or parcel operations, and we'll help you explore whether a post-audit opportunity exists.
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